To offer you the products you need at our best prices and to avoid any misunderstandings, the following terms apply to all orders:
Shipping: The order total does not include shipping. If you have a preferred carrier or your own FedEX / UPS account that you wish to use, please let us know. Otherwise we will pack the order and then call or email you with the shipping costs. We use the lowest cost method we find and bill shipping at cost. Orders under $300 are subject to $10 handling fee.
Products Lost, Damaged or Delayed in Transit: We are not responsible for damage or loss that occurs after we ship the products. We highly encourage you to purchase insurance available through the postal service or shipping carriers. The cost is nominal. We also are not responsible for any damages or lost profits caused by shipping delays or items not received when expected.
Order verification: Any claim for missing items or wrong products must be made within 24 hours of receipt of shipment.
Returns: Unfortunately we've had clients place orders, use the products for an event and then attempted to return them in a condition that we were unable to sell them as new. Because of this growing problem our return policy is we only accept returns if we ship the wrong item or for manufacturing defects discovered on delivery.
We do not accept unauthorized returns. Returns of unopened products require pre approval and are subject to a 25% restocking fee, plus customer is responsible for all shipping costs.
Payments: All orders plus shipping cost, if any, must be paid in full prior to delivery. We accept Master Card, Visa, Discover and American Express credit and debit cards. You may make the payment securely via Paypal, Fax or by phone. Never send credit card information via email. For personal checks, company checks, money orders and cashiers checks please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $35 fee on all returned checks or the maximum allowed by law, whichever is less. For safety reasons we discourage in person payments by cash.
Sales Taxes: We automatically charge and withhold the Florida sales tax for orders to be delivered to addresses within Florida unless we have a valid, unexpired resale tax certificate. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Out-of-Stock Items: We will ship your product as it becomes available. There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Privacy: We do not share your personal information with third parties other than our affiliate, the Event Decorating Academy, LLC. When you make a purchase from our site, you must provide your name, email address, billing address, shipping address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and provide a great shopping experience. All credit cards are processed via Paypal or by phone. Please do not use a password on our site that you use on any banking or financial sites as we prefer if someone is going to steal your information, that they don't use us to help them. We do not collect or store any credit card information. Paypal and our merchant account vendor may maintain this information in the course of their business. We, like most merchants with an online store, collect the IP address that the order was originated from to reduce fraud.
We may notify you of sales, specials and new items or classes offered by the Event Decorating Academy, LLC. You may unsubscribe from our email notifications by following the unsubscribe instructions in any email you receive from us.
We use session "cookies" to process your shopping cart and to improve your shopping experience. The cookies allow you to continue shopping if you close your browser window and then chose to return later. These cookies do expire.
Typographical Errors: Sometimes mistakes are made as we are humans and hire humans. We reserve the right cancel any orders placed for product listed at an incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is by us canceled,we will issue a credit to your credit card account in the amount of the cancelled items by the following business day.
Changes to above terms: Any exceptions to the above terms and conditions must be in writing and agreed to by an Event Decor Mart, LLC manager. Verbal modifications are not valid.